Shipping Policy
1. Shipping Destinations
We offer shipping services to most countries and regions worldwide, excluding the following sanctioned/restricted areas (in accordance with international trade regulations):

Iran, Sudan, Syria, North Korea, Cuba, Crimea region, etc.

Note: For orders to remote areas (e.g., Alaska, Hawaii, Puerto Rico in the US; remote islands in Europe), additional shipping fees may apply and delivery time may be extended.
2. Shipping Time
Processing Time
All orders will be processed and shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays).
Delivery Time (calculated from the date of shipment)
Region Delivery Time Shipping Method
United States 5-10 business days USPS / UPS
Canada 7-12 business days Canada Post
United Kingdom/EU 6-12 business days Royal Mail / DHL
Australia/New Zealand 8-15 business days Australia Post
Other regions 10-20 business days DHL eCommerce / EMS
Note: Delivery time is for reference only and may be delayed due to customs clearance, weather conditions, or peak shopping seasons (e.g., Christmas, Black Friday).
3. Shipping Fees
Free Shipping

Orders over USD $59 enjoy FREE standard shipping worldwide (excluding remote areas).

Standard Shipping Fee

Orders under USD $59: **USD $7.99** (global standard shipping).
Remote area surcharge: USD $4.99 (applied automatically at checkout for remote addresses).

Expedited Shipping

Optional expedited shipping (DHL/FedEx) available at checkout: USD $19.99 (3-5 business days for major regions).

4. Order Tracking

Once your order is shipped, a tracking number will be sent to your registered email address. You can also check the tracking number in your account on our store website.
Track your package status via the official website of the corresponding shipping carrier (USPS/UPS/DHL, etc.).

5. Customs & Duties

Import duties, taxes, and customs fees are the responsibility of the buyer (we do not cover these costs).
If the package is detained by customs due to non-payment of taxes, the buyer is responsible for resolving the issue with the local customs office.
For tax-related inquiries, please contact your local customs office directly.

6. Shipping Issues
Lost/Delayed Packages

If your package is not delivered within 30 business days after shipping, please contact our customer service at support@softluxeyoga.com with your order number. We will investigate with the shipping carrier and provide a solution (reshipment or refund) within 3 business days.

Wrong/Incomplete Address

Please ensure your shipping address is accurate and complete when placing an order. If the package is returned due to an incorrect address, the buyer will be responsible for the re-shipping fee.

Refused Delivery

If you refuse to accept the package without a valid reason, the round-trip shipping fee will be deducted from your refund.